It has been a little more than a year since I asked your indulgence for a non-photography related post, and I need to do it again.
I have a credit card issued by the Bank of America, which I will soon be canceling. Apparently some company somewhere had a security breach that included, at the least, my credit card information. B of A changed my account number but their communications on the issue have been deceptive and incomplete. As best as I can judge, B of A is protecting the company that suffered the security breach by refusing to provide me with information I need to protect myself and my family.
Here is a list of the information B of A is so far refusing to provide me with:
- the vendor that suffered the security breach
- the nature of the breach (ie was it electronic, physical, inside job, outside, etc)
- how much of my information was compromised, eg, are my name, address, and social security secure or were they also compromised?
- how long ago did the breach occur before it was discovered?
- has the perpetrator been caught and all physical evidence and information retrieved and secured?
The last communication I received from B of A says that “Because the compromise did not occur at Bank of America, we are not authorized to release information regarding the compromise.” But B of A will not tell me where the compromise did occur, and so I cannot ask these questions of the entity that has the answers.
This is unacceptable.
Devhonn
26 Feb 2012I think a lot of people should be aware with this post..
Ayyie
27 Feb 2012I hope you can solve it and everything will be fine though…Thanks for the information you have provided here too…
SoreThumb
1 Mar 2012Hey, I had the same problem with BOA, too, and recently.
Going to link people on my FB to this– hopefully we can get some traction.
I wonder who? I’d list a variety of websites, but it seems like an invitation to get my number stolen again.